The Avaya IX Workplace Softphone is software used for making telephone calls over the Internet on your network connected PC. For access to the campus directory inside the app, use Avaya IX Workplace (softphone) while connected to Global Protect VPN.
Avaya Workplace™ integrates your Android device with your office Avaya Aura® communications environment and delivers mobile voice & video VoIP calling, cellular call integration, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access and enterprise call logs. Key Capabilities:. VoIP calls – Lower your mobile service charges by making VoIP calls. Work is ever more unplanned, dynamic and collaborative—and going on anywhere and everywhere. With our simple, convenient conferencing and messaging, your entire team works and meets wherever they might be, using any device. From screen sharing to video, voice, and chat with productivity and organizational tools, use Avaya Spaces to get work done. The Avaya IX Workplace Softphone is software used for making telephone calls over the Internet on your network connected PC. For access to the campus directory inside the app, use Avaya IX Workplace (softphone) while connected to Global Protect VPN.
Windows Installers:
Software Center
Avaya Ix Workplace Download
Mac Installers:
Self-Service
Install the Avaya IX Workspace application for either PC or Mac
When opening the app for the first time, choose Configure My Account and enter your LDAP credentials
Configure Microphone and Speakers
Note: Avaya does not have speaker or microphone testing, so you may want to ensure your microphone and speakers are working in your OS settings or in Zoom
Click the video/audio icon in the bottom right of the app to configure your microphone and speakers
Choose your microphone and speakers/headphones from the drop down menus
How To Make a Call
There are many ways to place a call. On campus numbers can be dialed with the five number extension, while offsite numbers needs to be prefaced by 91 followed by the full number (ex: 91-707-867-5309). A,B, and C list different ways to make a call.
Search the name of a user on campus to find them in the directory. Hover over the user’s name and click the phone icon to place a call. You must be connected to VPN for the university directory to be searched. Otherwise, only local computer contacts will be displayed.
If the person’s phone is on campus and you know the extension, dial their 5 digit extension in the search field and then click the phone icon
Click the dialpad icon and dial the phone number manually. You can also dial the 5 digit extension here.
Answering or Declining Phone Calls
You will receive a pop up and a ring tone when a user is calling. You can choose to accept the call or decline it from the pop up that appears on your screen.
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How to Transfer a Call (Cold)
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After you have connected to a call, the app will show the user’s name and other functions. To transfer the call, click the three dots > Transfer Call > To a Number…
If dialing to an onsite number, type the 5 digit extension. For an offsite number, dial 91 and the full number
Click the transfer button to complete the call
How To Start a Conference Call
Start a call with a user. You will see call options appear in the app.
Select the three dots next to the user’s name and select “Add Someone to Call”
When the new menu pops up, type their name or phone number, select the person’s name, and click the yellow “Add to Call” button
Once the additional user answers the call, you will have the option to merge the call into a Conference. Click the 'Merge' button to connect everyone.
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How To Add a Contact
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Search for the user’s name in the search field
When you hover over the user’s name, click the “+” icon
Click “Add Contact” in the top right corner
These users will now show up in your Contacts menu